Refund Policy

Return Policy

We offer a 30-day return policy from the date of receipt.

To qualify for returns:

  • Items must be in original condition (unworn/unused)
  • All tags and original packaging must be intact
  • Valid proof of purchase required

Return process:

  1. Contact us at support@skytreesport.com or service@skytreesport.com
  2. Please contact our customer service for the return address
  3. Await confirmation email
Product Inspection

Upon receipt we verify:

  • Product integrity
  • Accessory completeness
  • Return eligibility compliance
Exclusions

Non-returnable items:

  • Customized products
  • Perishables (food/flowers)
  • Personal care items
  • Hazardous materials
  • Promotional items
  • luggage
  • LED light mirror
EU Special Provisions

Under EU regulations:

  • 14-day cooling-off period
  • No return justification required
  • Automatic refund to original payment method

*Standard return conditions still apply

Refund Procedure

Refund processing steps:

  1. Receive and inspect return (3-5 business days)
  2. Send refund confirmation
  3. Process refund (within 10 business days)

Contact support@skytreesport.com orservice@skytreesport.com if:

  • No refund after 15 business days
  • Need status updates