Refund Policy
Return Policy
We offer a 30-day return policy from the date of receipt.
To qualify for returns:
- Items must be in original condition (unworn/unused)
- All tags and original packaging must be intact
- Valid proof of purchase required
Return process:
- Contact us at support@skytreesport.com or service@skytreesport.com
- Please contact our customer service for the return address
- Await confirmation email
Product Inspection
Upon receipt we verify:
- Product integrity
- Accessory completeness
- Return eligibility compliance
Exclusions
Non-returnable items:
- Customized products
- Perishables (food/flowers)
- Personal care items
- Hazardous materials
- Promotional items
- luggage
- LED light mirror
EU Special Provisions
Under EU regulations:
- 14-day cooling-off period
- No return justification required
- Automatic refund to original payment method
*Standard return conditions still apply
Refund Procedure
Refund processing steps:
- Receive and inspect return (3-5 business days)
- Send refund confirmation
- Process refund (within 10 business days)
Contact support@skytreesport.com orservice@skytreesport.com if:
- No refund after 15 business days
- Need status updates